Terms and Conditions
Last Updated: 19/03/2025
1. Introduction
Welcome to Farm Box. These Terms and Conditions govern your use of our website www.farm-box.co.uk and the purchase of our products. By using this website or placing an order, you agree to these terms.
2. Orders & Payment
All orders are subject to availability and confirmation.
Prices are listed in GBP (£) and include VAT where applicable.
Payments must be made at checkout via Visa, Mastercard, credit or debit card and Klarna if listed.
We reserve the right to refuse or cancel an order for any reason, including suspected fraud.
3. Delivery
Orders are delivered via a courier within 30 days.
If a delivery is delayed due to unforeseen circumstances, we will inform you as soon as possible.
You must ensure someone is available to receive perishable goods; we are not responsible for missed deliveries. If you are not available, perishable goods will be left in a safe space chosen by you at checkout.
4. Returns & Refunds
Due to the perishable nature of our products, we do not accept returns unless the goods are faulty or damaged.
If you receive a damaged or incorrect product, contact us within 24 hours with photos.
We may issue a refund or replacement at our discretion.
5. Food Safety & Handling
You are responsible for correctly storing and cooking the meat.
We are not liable for issues arising from improper handling once delivered.
6. Limitation of Liability
We are not responsible for indirect losses, including loss of income, resulting from your use of our products.
Our liability is limited to the value of your order.
7. Governing Law
These terms are governed by the laws of England and Wales.
8. Contact Information
For any queries, please contact us at:
Farm Box,
Penylan Cottage, Star Lane, Capel Llaniltern, Cardiff, CF5 6JH
Fergus@farm-box.co.uk
Shipping & Delivery Policy
Last Updated: 19/03/2025
1. Shipping Areas
We currently deliver to Mainland UK. If your location is outside our service area, please contact us before ordering.
2. Delivery Times
Orders placed, will be dispatched within 30 days.
Deliveries typically arrive within 30 days.
We do not guarantee specific delivery times. However, delivery dates will be confirmed in advance via email.
3. Delivery Charges
Always free delivery, unless specified.
4. Receiving Your Order
Meat deliveries require someone to be present to accept the package.
If you are unavailable, the courier may leave the package in a safe place (at your own risk).
5. Failed Deliveries
If delivery fails and the order is returned to us, we may not be able to issue a refund due to the perishable nature of the goods.
6. Contact Us
For delivery issues, contact us at fergus@farm-box.co.uk
Food Safety & Handling Disclaimer
Last Updated: 19/03/2025
At Farm Box, we take food safety seriously. Please read the following guidelines to ensure the safe handling of our products:
1. Storage Instructions
Refrigerate meat immediately upon receipt at 0-5°C.
If freezing, do so before the use-by date. Ensure meat is properly wrapped to prevent freezer burn.
2. Cooking Guidelines
Always cook beef to a safe internal temperature:
Steaks: 55-70°C (depending on preference)
Minced beef/burgers: 75°C minimum
Use a meat thermometer for accuracy.
3. Cross-Contamination Prevention
Wash hands, surfaces, and utensils after handling raw meat.
Store raw meat separately from other foods to prevent contamination.
4. Liability Disclaimer
Once the product is delivered, we are not responsible for improper storage, handling, or cooking.
Please follow all safety guidelines to ensure food is consumed safely.
If you have any concerns, contact us at fergus@farm-box.co.uk.
Cookies & Privacy Policy
Last Updated: 19/03/2025
1. Introduction
This policy explains how Farm Box collects, uses, and protects your personal data when you visit www.farm-box.co.uk.
2. Data We Collect
Name, email, phone number, address, safe space (for order fulfilment).
Payment details (processed securely via Stripe, Paypal or Squarespace payments).
Website usage data via cookies (see Section 6).
3. How We Use Your Data
To process orders and deliver products.
To improve our website and services.
For marketing purposes (if you opt in).
4. Sharing Your Data
We only share data with:
Payment processors (Stripe, PayPal, squarespace payments) to process transactions.
Delivery partners (DPD or other couriers) to ship orders.
Legal authorities if required by law.
We do not sell your data to third parties.
5. Your Rights
Under UK GDPR, you have the right to:
Access, update, or delete your data.
Opt out of marketing emails.
Request data portability.
6. Cookies
We use cookies to:
Enhance site functionality.
Analyse website traffic.
Improve user experience.
By using our website, you agree to our use of cookies. You can disable them in your browser settings.
7. Data Security
We implement strict security measures to protect your data. However, no online transmission is 100% secure.
8. Contact Us
For data protection queries, contact us at fergus@farm-box.co.uk.